General Terms and Conditions (GTC) of regfish GmbH

Note on the authoritative language: This English text is a non-binding convenience translation. The legally binding and authoritative version is the German original (available at regfish.de/legal/terms). In the event of any discrepancy between this translation and the German version, or in the event of a dispute, the German version shall prevail.

(1) These General Terms and Conditions (hereinafter the "GTC") apply to all contracts between regfish GmbH, Bleichstraße 8a, 35390 Gießen, Germany (hereinafter also "regfish", "we" or "us"), and its customers (hereinafter uniformly the "customer") concerning the services offered by regfish, in particular the registration, transfer and renewal of domains, DNS services, TLS/SSL and other certificates, e-mail services, web hosting, web forwarding, the public application programming interface (API) as well as associated services. (2) These GTC govern exclusively the use of the services of the regfish DNS and hosting platform offered at regfish.de (cf. paragraph 1). Other services of regfish GmbH, in particular domain brokerage transactions (domain trading) at parkett.io, are governed by their own separate general terms and conditions; these do not form part of the contract concluded via the regfish.de platform. Conversely, these regfish GTC do not apply to those services. (3) The customer's contracting party is regfish GmbH, registered in the commercial register of the Local Court (Amtsgericht) of Gießen under HRB 6589, value added tax identification number (VAT) DE253460760, represented by its managing directors Carsten Müller and Andreas Mallek. The complete provider information, including all means of contact, is set out in the legal notice (Impressum), available at regfish.de/legal/imprint. (4) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that predominantly can be attributed neither to their commercial nor to their independent professional activity (section 13 of the German Civil Code (BGB)). A business customer (entrepreneur within the meaning of section 14 BGB) is a natural or legal person or a partnership with legal capacity that, when concluding the contract, acts in the exercise of its commercial or independent professional activity. Insofar as reference is made below to "customers" or "customer", all genders are equally meant. (5) Insofar as individual clauses of these GTC expressly apply only to business customers or only to consumers, this is indicated in each case. Otherwise, the provisions apply equally to both groups, unless mandatory consumer protection law provides otherwise. (6) The contractual language is German. The German version of these GTC is authoritative; translations serve solely for information purposes.

(1) regfish renders all services on the basis of the contractual documents named below in their respective valid versions: – these GTC (available at regfish.de/legal/terms), – the additional terms and service descriptions for the respective service booked (available at regfish.de/legal/additional-terms), – the service level agreement, insofar as separately agreed or booked (available at regfish.de/legal/sla), – the data processing agreement, insofar as relevant for the respective service (available at regfish.de/legal/dpa), – the acceptable use policy (available at regfish.de/legal/acceptable-use), – the withdrawal instructions for consumers (available at regfish.de/legal/withdrawal), – the data protection declaration as applicable from time to time (available at regfish.de/legal/privacy), – as well as the terms and policies of the respective competent registries and certification authorities (CAs), insofar as these become part of the contract pursuant to the following provisions. (2) In the event of contradictions between the aforementioned documents, the following order of precedence applies, whereby the higher-ranking document in each case prevails: first, the individual contractual agreement, second, the data processing agreement (taking precedence for questions of processing on behalf of the controller), third, the additional terms and service descriptions, fourth, the service level agreement, fifth, these GTC, sixth, the acceptable use policy. (3) Individual contractual agreements always take precedence over these GTC (section 305b BGB). Such agreements should be recorded in text form for evidentiary reasons; their validity does not depend on this. (4) Deviating, conflicting or supplementary general terms and conditions of the customer are hereby rejected. They become part of the contract only if regfish expressly consents to their validity in text form in the individual case. This also applies where regfish renders the service without reservation in the knowledge of conflicting or deviating terms of the customer.

(1) The presentation of the services on the website at regfish.de and in the administration interface ("customer account") does not constitute a legally binding offer, but an invitation to the customer to submit an offer. (2) By submitting the order in the electronic ordering process, the customer makes a binding offer to conclude a contract for the services contained in the shopping cart. Before bindingly submitting the order, the customer can review and correct their entries using the technical means provided in the ordering process. (3) regfish confirms receipt of the order without undue delay in text form (acknowledgement of receipt). The acknowledgement of receipt does not yet constitute acceptance of the offer, unless acceptance is declared therein at the same time. (4) The contract comes into being as soon as regfish expressly accepts the customer's offer in text form or begins to perform the service, in particular by forwarding the registration order to the competent registry, by providing the service or by commissioning the certification authority. In the case of services whose performance depends on the confirmation of third parties (in particular registries or certification authorities), the contract is, to that extent, subject to the reservation of the actual feasibility of performance in accordance with the following provisions. (5) The contract text is stored by regfish and made available to the customer in the customer account as well as by e-mail. The GTC applicable from time to time are permanently available at regfish.de/legal/terms and can be stored and printed.

(1) The customer provides regfish with all information, data and acts of cooperation required for the performance of the contract in a timely, complete and accurate manner. This includes in particular the master and contact data required for registrations as well as the maintenance of the assigned contact handles, including the administrative contact (Admin-C) and the technical contact (Tech-C). (2) The customer warrants that the data entered by them is accurate and complete, and keeps their master and contact data as well as all created contact handles up to date throughout the entire term of the contract. Address and master data can be updated free of charge via the customer account. (3) The customer ensures their reachability under the contact data provided, in particular under the stored e-mail address. Mere informational and notification messages without immediate legal effect (such as renewal, expiry or status notices) that regfish sends to the address last provided by the customer are deemed to have been received; for legally relevant declarations of intent requiring receipt (in particular termination, reminder and other declarations triggering a period), the requirement of actual receipt remains. The customer bears the consequences of an unreachability caused by inaccurate, incomplete or outdated contact data, in particular where time-bound communications thereby fail to reach them. (4) The customer keeps access data, passwords, API keys and other means of authentication confidential, protects them from access by third parties, and notifies regfish without undue delay of any suspicion of misuse. (5) The customer must ensure their own backup of their data, independent of the data held at regfish, in a manner appropriate to the respective risk, in particular before making changes to the services they use. Responsibility for regular data backup appropriate to the risk lies with the customer, unless a data backup service is expressly booked as a contractual service. (6) Insofar as the customer stores, provides or processes content or data via the services of regfish, they ensure that such content or data is not unlawful and does not infringe the rights of third parties. The permitted and impermissible use of the services is otherwise governed by the acceptable use policy (regfish.de/legal/acceptable-use). (7) If the customer fails to comply with their duties to cooperate or their incumbencies, agreed performance periods are extended appropriately. Additional expenditure incurred by regfish as a result of a culpable breach of duties to cooperate may be charged separately by regfish at the prices applicable from time to time; further statutory claims remain unaffected.

(1) regfish brokers the registration, transfer and renewal of domains with the competent registries (e.g. DENIC eG for .de, EURid for .eu, nic.at for .at, Nominet for .uk). The allocation and administration of the domain is the sole responsibility of the respective competent registry in accordance with its terms; regfish has no influence over this. (2) The contract for brokering the registration application is subject to the reservation of the actual registrability of the domain at the time of transmission by regfish. Availability displays are non-binding until confirmation by the registry. If registration is not possible at the relevant time, regfish's obligation to perform lapses; charges already paid for the registration that did not come about are refunded. There is no claim to the allocation of a particular domain. (3) Since registration is the sole responsibility of the competent registries, regfish cannot guarantee a specific time frame for registration. Orders received via the automated interfaces are processed without undue delay and forwarded to the competent registry. (4) Upon domain registration, the domain policies and registration terms applicable from time to time of the competent registry (e.g. the DENIC domain terms and domain guidelines) become part of the contract. regfish makes these terms available before conclusion of the contract or indicates where they can be found. (5) The customer warrants that the domain applied for and its use do not infringe the rights of third parties (in particular trademark, name, company and other distinctive-sign rights) and do not violate any statutory provisions. The customer is themselves responsible for the choice and the legal admissibility of the domain name; they must clear any possible conflicts with protected names in advance. (6) The domain holder observes the dispute resolution policy applicable from time to time of the competent registry (for .de domains the DENIC dispute procedure, available at denic.de; for generic domains regularly the Uniform Domain-Name Dispute-Resolution Policy [UDRP], unless the registry determines otherwise). (7) The customer agrees to the measures that regfish must take in order to comply with enforceable orders of German authorities, enforceable decisions of competent courts or binding requirements of the competent registries. (8) The customer indemnifies regfish as well as the persons involved in the registration process and ongoing domain maintenance against justified claims for compensation by third parties and all associated reasonable expenses that are based on an impermissible use of a domain name for which the customer is responsible, by the customer or with their approval. The duty of indemnification lapses insofar as the claim is based on fault of regfish; contributory fault of regfish is to be taken into account in accordance with section 254 BGB. § 14 of these GTC remains unaffected.

(1) For DNS services (including DNS hosting, DNSSEC, DynDNS, Hidden Primary and DNS automation), e-mail services, web hosting, web forwarding and the public API, the respective service descriptions and additional terms (regfish.de/legal/additional-terms) apply in addition, as well as, insofar as booked or agreed, the service level agreement (regfish.de/legal/sla). (2) The customer uses the services and facilities of regfish properly and ensures that the network infrastructure and the access possibilities to the services are not used abusively. The details of permitted use, in particular regarding mass dispatch of e-mails, resource-intensive services and prohibited types of use, are governed by the acceptable use policy (regfish.de/legal/acceptable-use). (3) The customer ensures that the content of their stored and provided data is not unlawful, in particular does not violate criminal law, the law on regulatory offences or data protection law, and does not infringe any copyright, trademark, other distinctive-sign or personality rights of third parties. The customer independently ensures that their data processing complies with the applicable statutory requirements, in particular the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) as well as the Telecommunications Digital Services Data Protection Act (TDDDG). If regfish processes personal data on behalf of the customer in the course of rendering services, the data processing agreement (regfish.de/legal/dpa) applies.

(1) regfish brokers the issuance of digital certificates (in particular DV, OV and EV certificates, wildcard as well as SAN/multi-domain certificates, S/MIME and code-signing certificates) by certification authorities (CAs, e.g. DigiCert, Sectigo, GeoTrust, Thawte, RapidSSL). The issuance, revocation and administration of the certificates are governed by the terms of the respective certification authority as well as by the binding requirements of the CA/Browser Forum (Baseline Requirements) in their respective valid version. (2) The customer provides the information and evidence required for validation and issuance in a timely and complete manner and cooperates in the validation procedures of the certification authority. A specific time frame for issuance cannot be assured insofar as it depends on validation by the certification authority. (3) The certification authority may revoke or re-issue a certificate on the basis of its own terms or binding requirements of the CA/Browser Forum, in particular in the case of security incidents or changed industry requirements. regfish has no influence over this; any resulting need for re-issuance does not affect regfish's obligation to perform beyond the scope of brokerage.

(1) The customer is entitled to pass on the services obtained from regfish to third parties for a fee. In this case, the customer remains the direct contracting party of regfish with all rights and obligations under the contract and is liable to regfish for the conduct of the persons attributable to it, in particular its end customers, when using the services as for its own conduct. The details of passing on the services to third parties are governed by Section H of the additional terms (regfish.de/legal/additional-terms). (2) The contractual relationship between the customer and their end customers does not establish any contractual relationships between regfish and the customer's end customers. The customer ensures that they impose terms on their end customers that are compatible with these GTC and the acceptable use policy, and indemnifies regfish against justified claims of their end customers that are based on a breach of duty for which the customer is responsible. The duty of indemnification lapses insofar as the claim is based on fault of regfish; contributory fault of regfish is to be taken into account in accordance with section 254 BGB. § 14 remains unaffected. (3) Insofar as personal data is processed in the course of passing on the services, the data protection obligations are to be observed; the data processing agreement (regfish.de/legal/dpa) applies in addition.

(1) The prices applicable from time to time at the moment of ordering apply in accordance with the price list and the service description. Prices towards consumers are understood as total prices including statutory value added tax. Prices towards business customers are understood as plus the applicable statutory value added tax. (2) Payment is made via the payment service provider Stripe Payments Europe, Ltd. (Ireland) by SEPA direct debit or credit card, unless another payment method is expressly agreed. The terms of the payment service provider for the respective payment method apply in addition. (3) Invoicing is generally carried out electronically via the customer account ("My invoices" section) and by e-mail, unless otherwise provided in the service descriptions or separate agreements. If the customer wishes to receive dispatch by post, an additional, cost-covering charge per invoice may be levied for this. (4) The customer keeps the data required for the stored payment methods (e.g. bank details, credit card data) up to date throughout the entire term of the contract and ensures that funds are available. (5) If the customer defaults on a payment, regfish is entitled to demand default interest at the statutory rate. This amounts to five percentage points towards consumers and nine percentage points towards business customers above the applicable base interest rate (section 288 BGB). The assertion of further default damage remains unaffected. Towards business customers, there is additionally the claim to the flat sum pursuant to section 288 (5) BGB in the amount of 40 euros; this flat sum is set off against any compensation owed that is based on the costs of legal action. (6) For a direct debit chargeback for which the customer is responsible, the customer must reimburse the bank charges actually incurred as a result. A handling flat fee going beyond this is levied only in the amount of the expenditure typically incurred by regfish; the flat fee may not exceed the damage to be expected in the ordinary course of events. The customer reserves the right to prove that no damage at all or a lower amount of damage has been incurred. This does not apply insofar as the chargeback is based on a circumstance for which regfish is responsible. (7) For justified reminders, regfish may, from the second reminder onwards, levy a reasonable reminder flat fee; the flat fee may not exceed the damage to be expected in the ordinary course of events. The customer reserves the right to prove that no damage at all or a lower amount of damage has been incurred. (8) regfish is entitled, during default of payment, to restrict or discontinue its services after prior notice and the setting of a period. After the fruitless expiry of a period set in the payment reminder or reminder, regfish is entitled to suspend domain names as well as access to the services in whole or in part (e.g. by deactivating the resource records or DNS zones). The release of a registered domain comes into consideration only as a last resort and only under the conditions of § 23 (4): it presupposes that the customer remains in default 14 days after the second payment demand and that regfish has previously expressly drawn their attention, in a qualified final reminder setting a reasonable grace period, to the impending definitive loss of the domain; with priority, regfish applies the milder means of suspension. If these conditions are met and the grace period has expired fruitlessly, regfish is entitled to no longer keep registered domains registered and to release them or to hand them over to the transit area of the respective registry (e.g. for .de and .at domains) as well as to deactivate booked services or to throttle their performance. The claim to charges remains unaffected by this.

(1) regfish is entitled to adjust the charges agreed for continuing obligations insofar as the costs incurred by regfish change, in particular due to changes in the charges levied by registries and certification authorities, in the costs for energy, infrastructure and personnel, or due to changes in statutory levies and taxes. Cost reductions are to be taken into account in this respect; a price increase is excluded insofar as a cost reduction in one area is offset by a cost increase in another area. The adjustment may not be made in order to achieve an additional profit beyond passing on the actual change in costs. (2) A price adjustment is notified to the customer in text form at the latest six weeks before it takes effect. If the increase exceeds the charges applicable at the time of the last price determination, the customer is entitled to a special right of termination; they may terminate the affected contract in text form with effect as of the moment the price change takes effect. regfish draws separate attention to the special right of termination and the period in the notification. If the customer does not terminate in due time, the price adjustment is deemed accepted. (3) The adjustment of the agreed principal service itself is not covered by this section; in this respect, § 17 (Amendment of these GTC) does not apply to prices.

(1) Insofar as a payment method carrying a default risk is agreed, in particular in the case of payment against invoice or advance performance by regfish, regfish is entitled, to the extent necessary, to obtain and process information for assessing the customer's solvency and willingness to pay. (2) The legal basis for the processing is the initiation and performance of the contract (Art. 6 (1) (b) GDPR) as well as the legitimate interest of regfish in protection against payment defaults (Art. 6 (1) (f) GDPR). A decision based solely on automated processing with legal effect or significant impairment of the customer does not take place without the possibility of human intervention. (3) Details of the credit reference agencies used, the purposes, the recipients and the rights of data subjects are set out in the data protection declaration (regfish.de/legal/privacy).

(1) regfish is entitled to temporarily suspend the availability of the customer's data, services or access if there is a sufficient suspicion of unlawful use or of a breach of these GTC or the acceptable use policy, or in order to comply with an enforceable official order or enforceable judicial decision. A definitive suspension comes into consideration in particular in the case of serious or repeated breaches. (2) regfish will inform the customer of a suspension without undue delay and will limit the suspension to the extent and duration necessary, unless an immediate or more comprehensive measure is required to avert danger, to avert damage or to fulfil legal obligations. In the case of imminent danger, the information may be provided subsequently. (3) The details of the prohibited use as well as of the reporting channels for misuse (abuse) are governed by the acceptable use policy (regfish.de/legal/acceptable-use). Misuse reports may be addressed to abuse@regfish.de. (4) regfish's claim to charges continues to exist during a suspension for which the customer is responsible.

(1) Insofar as a service level agreement is separately agreed or booked, the availability owed, the response and restoration times as well as any service credits are governed by the service level agreement (regfish.de/legal/sla). (2) Hard availability, response-time and credit assurances under the service level agreement apply only towards business customers. Towards consumers, the statutory claims for defects remain unaffected. Insofar as no service level agreement is agreed, the services are rendered with the care customary according to the state of the art; certain services are expressly provided only on a best-effort basis, insofar as this is indicated in the service description.

(1) regfish is liable without limitation for damage arising from injury to life, body or health that is based on a breach of duty by regfish, its legal representatives or vicarious agents, as well as for damage arising from intent and gross negligence, furthermore under the Product Liability Act (Produkthaftungsgesetz) and to the extent of an expressly assumed guarantee. (2) In the case of a slightly negligent breach of a material contractual obligation, the liability of regfish is limited to the damage typical for the contract and foreseeable at the time of conclusion of the contract. Material contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. (3) Otherwise, the liability of regfish for damage caused by slight negligence is excluded. (4) For the loss of data, regfish is liable only to the extent that would have been necessary for restoration even with a proper data backup by the customer appropriate to the respective risk. In this respect, the customer is subject to a corresponding backup incumbency (§ 4 (5)). (5) The foregoing limitations of liability also apply in favour of the legal representatives, employees and vicarious agents of regfish. (6) The foregoing provisions do not entail any change in the burden of proof to the detriment of the customer. (7) This paragraph covers only disruptions to performance that regfish does not have to answer for even when observing the care customary in business and that are based on circumstances outside its area of responsibility, in particular failures or measures of registries, certification authorities or payment service providers, disruptions in third-party networks or measures due to force majeure pursuant to § 15. Fault of regfish itself, including fault in the selection or supervision of the aforementioned third parties as well as the fault of its vicarious agents (section 278 BGB), remains unaffected. Paragraphs 1 to 6 take precedence over this paragraph.

(1) Delays and impediments to performance due to force majeure and due to events that substantially impede or render impossible the performance by regfish and that regfish does not have to answer for, regfish does not have to answer for even in the case of bindingly agreed periods. These include in particular strike, lockout, official orders, large-scale power or internet outages, pandemics as well as failures or disruptions at registries, certification authorities, data centres or payment service providers. (2) In these cases, regfish is entitled to postpone the performance by the duration of the impediment plus a reasonable start-up time. regfish notifies the customer without undue delay of the grounds for the impediment. If the impediment lasts longer than three months, both parties are entitled to withdraw from the contract with respect to the part not yet performed.

(1) Towards consumers, the statutory claims for defects apply; a duty to inspect or give notice does not apply to consumers. (2) If the customer is a business customer, they must give notice of obvious defects without undue delay, at the latest within two weeks of provision of the service, and of hidden defects without undue delay after discovery, in text form; section 377 HGB (German Commercial Code) remains unaffected. The parties are aware that software and internet applications according to the state of the art do not work error-free under all conceivable conditions of use; the statutory claims for defects remain unaffected by this. (3) regfish initially provides subsequent performance, also repeatedly. If this definitively fails or is unreasonable, the customer may, in accordance with the statutory provisions, reduce the price or withdraw from the contract and claim compensation in accordance with § 14. (4) Towards business customers, claims for defects become time-barred twelve months after the statutory commencement of the limitation period. Exempted from this are claims for damage arising from injury to life, body or health, for intent or gross negligence of regfish, its legal representatives or vicarious agents, for fraudulently concealed defects, as well as the cases of sections 438 (1) no. 2, 444, 445b, 478, 479, 634a (1) no. 2 BGB and other statutorily mandatory longer limitation periods; in this respect, as well as for all claims for damages for which regfish is liable under § 14, the statutory limitation periods apply. Towards consumers, exclusively the statutory limitation periods apply.

(1) regfish may amend these GTC as well as the acceptable use policy, the additional terms and the service descriptions insofar as this is necessary for a valid reason, in particular due to changes in the legal situation or in the case law of the highest courts, on the basis of requirements of the registries or certification authorities, or for the introduction of new or the adaptation of existing services, and the customer is not thereby disadvantaged contrary to the principles of good faith. (2) The ratio of performance and consideration (in particular the prices) as well as the material principal performance obligations are not covered by an amendment pursuant to paragraph 1. In this respect, § 10 (price adjustment) applies to prices; otherwise, an amendment of the principal performance obligations requires the express agreement between the parties. A deemed consent pursuant to paragraph 3 does not apply to prices and principal performance obligations. (3) Amendments pursuant to paragraph 1 are notified to the customer in text form at the latest six weeks before they take effect. In the notification, regfish draws the customer's attention separately to the intended amendments, to their right to object, to the period applicable for this, as well as to the fact that the amendments are deemed approved if they do not object in text form within six weeks of receipt of the notification. If the customer objects in due time, the contract is continued on the previous terms; in this case, both parties are entitled to ordinarily terminate the contract as of the moment the amendment takes effect. (4) The version of the named documents applicable from time to time is permanently available at regfish.de and can be stored and printed.

(1) The customer may set off against claims of regfish only with such counterclaims as are undisputed or have been established with final and binding legal force, or that stand in a relationship of reciprocity to the claim of regfish against which the set-off is made. (2) The customer may exercise a right of retention only insofar as their counterclaim is based on the same contractual relationship. If the customer is a business customer, this also applies otherwise; for consumers, further statutory rights of retention remain unaffected.

(1) regfish is entitled to transfer its rights and obligations under the contract, in whole or in part, to a third party, provided that no disadvantage thereby arises for the customer. In this case, the customer is entitled to an extraordinary right of termination if continuation of the contract with the third party is unreasonable for them. (2) The customer may transfer rights and obligations under the contract to a third party only with the prior consent of regfish in text form; consent may not be unreasonably refused. Section 354a HGB remains unaffected. The right to pass on the services pursuant to § 8 (reselling) remains unaffected.

(1) The parties treat confidential information of the respective other party as confidential and use it only for purposes of performing the contract. Exempted is in particular information that is publicly known or was lawfully obtained otherwise; statutory, official or judicial disclosure obligations remain unaffected. The processing of personal data is governed by the data protection declaration (regfish.de/legal/privacy) and the data processing agreement (regfish.de/legal/dpa).

(1) The customer observes the applicable provisions of foreign trade, export and sanctions law and warrants that they are not listed on a relevant sanctions list and do not use the services for prohibited purposes or pass them on to listed persons. regfish is entitled to refuse or suspend the rendering of services insofar as it is prohibited on these grounds or a significant legal risk would arise as a result; this concerns in particular cryptography-related services such as code-signing certificates.

(1) Consumers are, in principle, entitled to a statutory right of withdrawal in the case of distance contracts. The details, the withdrawal period, the model withdrawal form as well as the information on the conditions for the premature expiry of the right of withdrawal and on any obligation to pay compensation for value are set out in the separate withdrawal instructions, which are made available to the customer before conclusion of the contract and are available at regfish.de/legal/withdrawal. (2) In the case of contracts for services as well as for digital content not supplied on a tangible medium or digital services, the right of withdrawal may expire prematurely if the customer has expressly consented to the commencement of performance before expiry of the withdrawal period and has confirmed their awareness that they lose their right of withdrawal upon complete performance of the contract or upon commencement of performance respectively (section 356 (4) and (5) BGB). regfish obtains this consent and confirmation separately in the ordering process. In the case of digital content not supplied on a tangible medium (in particular issued TLS/SSL, S/MIME and code-signing certificates), the right of withdrawal expires additionally only if regfish has made available to the customer the confirmation of the contract pursuant to section 312f (3) BGB on a durable medium (section 356 (5) BGB). The details are set out in the withdrawal instructions (regfish.de/legal/withdrawal). This concerns in particular the immediate registration and connection of domains as well as the provision of certificates. (3) Consumers may also declare their withdrawal via the withdrawal function provided in regfish's online presence ("Withdraw from contract" button), which is held available clearly visible and easily accessible during the withdrawal period (section 356a BGB). regfish confirms receipt of a withdrawal declaration submitted via this function without undue delay on a durable medium. (4) Business customers are not granted a right of withdrawal; they are not entitled to a statutory right of withdrawal.

(1) The ordinary contract terms and notice periods are set out in the respective service description. The technical reference periods of domains and certificates (registration or validity periods respectively) are specified by the registries and certification authorities and are to be distinguished from the term of the underlying continuing obligation. (2) The technical reference periods (registration periods) of a domain referred to in paragraph 1 are specified by the competent registry and are to be distinguished from the contractual term of the underlying continuing obligation. If the continuing obligation is continued, regfish automatically arranges, upon expiry of the respective technical reference period, for its renewal with the registry, provided that the customer does not terminate in due time and the billing (direct debit or credit card) is possible. Towards consumers, the term and renewal of the continuing obligation is determined exclusively in accordance with paragraph 3; the automatic renewal of the technical reference period pursuant to sentence 2 does not establish, towards consumers, a renewed binding for a fixed period, but merely technically implements the continuing obligation continued for an indefinite period in accordance with paragraph 3. In the event of a contradiction, paragraph 3 takes precedence over this paragraph. If regfish intends to delete a domain not terminated in text form (e.g. due to missing or incorrect payment data) as of the expiry date, the customer is warned in good time and repeatedly by e-mail and is given the opportunity to renew the domain. (3) Towards consumers, the following applies: contracts for continuing services are renewed, after expiry of the initial term, for an indefinite period in each case, provided that no timely termination takes place. The contract can be terminated, after expiry of the initial term, at any time with a notice period of at most one month in text form (section 309 no. 9 BGB). For domains, deviating technical processing times of the registries may arise, about which regfish provides information; they do not affect the consumer's right of termination. (4) The right of both parties to extraordinary termination for good cause remains unaffected. Good cause exists for regfish in particular if the customer is in default of a payment 14 days after the second payment demand, if insolvency proceedings are applied for, opened or dismissed for lack of assets over their assets, or if the customer significantly or repeatedly breaches material contractual obligations, these GTC or the acceptable use policy and does not remedy this within a reasonable period following a justified warning, unless a warning is exceptionally dispensable. (5) Terminations require text form. (6) For consumers who have concluded a contract for a continuing obligation subject to a charge online, regfish provides an easily accessible, clearly visible termination option via a corresponding button (termination button pursuant to section 312k BGB). regfish confirms receipt of the termination submitted via this button without undue delay, stating the content, date and time, on a durable medium.

(1) regfish is neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration body (section 36 of the German Consumer Dispute Resolution Act (VSBG)).

(1) regfish processes personal data in accordance with the data protection declaration applicable from time to time (regfish.de/legal/privacy) as well as the applicable data protection provisions, in particular the GDPR and the BDSG. (2) Insofar as regfish processes personal data on behalf of the customer in the course of rendering services, the parties conclude a data processing agreement pursuant to Art. 28 GDPR (regfish.de/legal/dpa), which in this respect takes precedence over these GTC.

(1) regfish contacts the customer via the contact data provided at registration. Declarations within the framework of this contractual relationship may, unless otherwise provided, be made in text form, in particular by e-mail. (2) Contact: regfish GmbH, Bleichstraße 8a, 35390 Gießen, Germany; telephone 0641 / 49 888 530; e-mail support@regfish.de. Information on the operational status of the services is provided at status.regfish.de. Further means of contact are set out in the legal notice (Impressum) at regfish.de/legal/imprint.

(1) The law of the Federal Republic of Germany applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (UN sales law). For consumers, this choice of law applies only insofar as the consumer is not thereby deprived of the protection afforded to them by mandatory provisions of the law of the state of their habitual residence (Art. 6 (2) of the Rome I Regulation). (2) If the customer is a merchant, a legal person under public law or a special fund under public law, or if they have no general place of jurisdiction within the country, the exclusive place of jurisdiction for all disputes arising out of or in connection with this contractual relationship is Gießen. regfish is, in addition, entitled to bring an action at the general place of jurisdiction of the customer. Towards consumers, the statutory places of jurisdiction remain unaffected. (3) Address for service of process: regfish GmbH, Bleichstraße 8a, 35390 Gießen, Germany.

(1) Should a provision of these GTC be or become invalid in whole or in part, or contain a gap, the validity of the remaining provisions remains unaffected. In place of an invalid or unenforceable provision, as well as to fill a gap, the statutory provisions apply. (2) Amendments and supplements to this contract as well as declarations within the framework of this contractual relationship require, unless otherwise provided, at least text form. This also applies to the cancellation of the text form requirement itself. Individual contractual agreements (section 305b BGB) remain unaffected. (3) In addition to these GTC, the contractual documents named in § 2 apply in their respective valid versions. As of June 2026 Version 19 regfish GmbH, Bleichstraße 8a, 35390 Gießen